How to Order

If you can't find what you are looking for in the online shop, email outbacksewing@gmail.com or phone 0400693156

Online Orders are always processed the quickest.
You can pay via Visa, Master card, or Direct debit.
The safest way to make payment is via the online shop.

 

Shop Online  

The Quickest way to receive your products is to pay by the Online Shop or by giving payment details via the phone at 0400693156. If you know what you want and are in a hurry, you can shop online. Your information goes via a secure Australian site. You can also pay via PayPal; you need to email me when payment has been made by

Cheque or money order by arrangement; however, goods will not be sent until the cheque is cleared

Online orders are always my priority, as the bags are paid for when you order.
These orders are usually sent within 5 to 7 days of an order being placed. 

The post-out time on the offline option will vary as to the payment method you will use.

 

Returns Policy

We will exchange bags if you have selected the wrong size, but I am not responsible for postage costs. Bags must be returned unused and packed the same way they were sent originally within the 14-day return policy. Please choose your colours carefully.

We will cover the postage cost for returns if we are at fault. We will replace the bag or refund the sale if we have made a mistake with an order. If you have made a mistake with your order, you need to email outbacksewing@gmail.com directly and immediately. We will not take responsibility for postage costs on bag exchanges if we do not receive notification before delivery. We will not refund if the purchaser decides they no longer want the item, and we will not pay postage on returns if you change the size.

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Postage - Australia Post

Tracking number supplied 

Australia Post is the cheapest and sometimes the quickest way to send orders.
Parcels are delivered directly to the post office in Meandarra.

Postage goes out on Wednesdays and Fridays from my business address.

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Delivery Policy

You must enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to a valid address at our expense.

We will arrange to deliver your order within 7 to 14 working days. However, provisionally, orders may be delayed, and you will be notified when this happens. Unfortunately, we cannot guarantee the delivery time due to postage days, but we are happy to estimate the time.

The customer is responsible for informing us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the courier or Australia Post to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Instead, replacement items will be shipped according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel an order or a refund.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

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Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any information collected on this website will be confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law. We may release customer information when we believe, in good faith, that such release is reasonably necessary to

(i) comply with the law, 

(ii) enforce or apply the terms of any of our user agreements or

(iii) protect the rights, property or safety of our users, or others

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When you order through this website, we need to know your name, email, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us maintain your account.

"Cookies" are small information your browser stores on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to log in once you are subscribed. Most Web browsers automatically accept cookies, but you can change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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Secure Transactions

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We offer Direct Deposit, PayPal and Square transactions. None of your payment details is stored; this ensures you will be happy with your transaction.